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COVID-19 Service Announcement
UPDATED: March 30, 2020
Dear Cats Limited Families:
We hope that you and your families are staying well and staying safe. We miss seeing all of you and we miss being able to give a needed hug!
Know that we are working hard every day to find new ways to continue to provide excellent medical care in a way that is safe for everyone. We thank you for your support and understanding. Your kind words mean the world to us!
Since March 14th we have been providing curbside service only.
During this time our hours are 9 am-4 pm on weekdays and 8-12 on Saturdays.
We are now conducting our exams while speaking with our clients by phone. We will have the same discussions that we normally have and we will walk you through each part of the exam. The kitties have been super understanding during this time and we thank them for being so patient with us and our new strange protocols!
Please understand that curbside service means that our phone call volume has increased exponentially. If you are able to text on arrival instead of calling, please do. If your call goes to voicemail, please leave a message and know that we will get to it ASAP. We truly appreciate your patience and understanding.
Supplies and pet food: Our pharmacy continues to be fully stocked and we have most of the prescription diets in stock as well. We are still receiving weekly deliveries though some items may be on back order through our suppliers. We ask that you call ahead so that you can pay by phone and we can have it ready for pick up as soon as you arrive. We are unable to accept cash or check payments at this time. Once you arrive to pick up supplies, please text if possible (or call) our main number (860) 561-9885 and we will have you pull up next to our front door. We will have a team member bring the supplies out for you to pick up. Please know that we are doing our best to maintain the recommended 6 ft distance, so we cannot load anything in your car directly.
If you order food or medication online, we thank you for supporting us by ordering through our online pharmacy Vets First Choice. All autoship items are delivered with free shipping and we email monthly coupons. Our current coupon SHOPNOW10 will give you 10% off your order.
If you are in quarantine or if you or anyone in your household is sick with a fever and/or respiratory symptoms (cough, difficulty breathing) or have been in a high-risk area (such as New York) in the past 14 days and your pet needs care, we will start with a telemedicine consult if appropriate. If urgent care is needed, we ask that someone else who is not showing any symptoms (or in quarantine) bring your pet to the hospital on your behalf.
If your cat has an appointment with one of our doctors, your cat will need to be in a secured carrier. For your cat’s safety, there are no exceptions to this. Please use a hard plastic carrier if at all possible, as these are easier to disinfect. Please wipe it down prior to your visit.
If you are scheduled for one of our few available appointments and you cannot come in, please let us know soon as possible. Know that we have likely turned someone else away in order to accommodate your cat.
Our top priority is the well being of our patients, our clients and our team. We will continue to update our Facebook page and email list with updates. If we don’t have your email on file and you would like to be updated, please email our office at cats@catslimited.com.
Thank you for all your support and thank you for doing your part to stay home and stay healthy. Together we will get through this. I wish you and your family good health.
- Diana Lafer, DVM, owner Cats Limited Veterinary Hospital